Multiple lines and direct dial in

Let incoming calls go straight to the right person for quicker customer response

Switching to multiple lines with DDI allows your business to deliver a more personal level of service to your customers and suppliers. They’ll appreciate the time-saving ability to dial straight to the person they want to talk to.

Boost productivity and reduce costs

Direct dialling gives receptionists more time for other tasks, which helps productivity. And you can reduce overheads because outgoing calls may cost you less. There’s a fixed monthly access fee for each line, which helps with budgeting.

How it works

  • You can still have a general number that lets people speak to a receptionist – it can be the same number you have now.
  • Your fax can also have the same number it uses now.
  • All the usual call-handling features are available for every line, including Voicemail, Call Waiting, Caller ID and Call Transfer.

How to get it

  • Switching is simple
  • Once you’ve decided to switch to multiple lines with DDI, we’ll take care of everything
  • There’s no charge for installation and training

Important things to know

  • Multiple lines with DDI is suitable for businesses who want calls to go directly to their staff.
  • It is used with a PBX system, which splits incoming calls to extensions.
  • Costs vary depending on the size and nature of your business.
  • ISDN lines have a fixed monthly access fee.
  • Minimum is two lines, maximum is 30 lines.
  • Each line can have the call-handling features your business requires like Voicemail, Call Waiting, Caller ID and Call Transfer.
Important things to know