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Welding Specialties

Vodafone Solution: Video Calling and 3G

Company Profile

Welding specialist firm located in Auckland

Welding Specialties

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WeldingSpecialties.wmv (WMV) 4.62Mb

The Challenge

The team at Welding Specialties are sometimes spread out in different locations but need second opinions on the job at hand. The problem was, as the expert, managing director Greg Kershaw couldn't be in 2 places at once.

The Solution

Vodafone wasted no time in hooking Greg up with real-time Video Calling – a solution only available through Vodafone.

The Payoff

Now, his employees can call Greg on their mobiles and show him the client’s problem, at the same time.* That means:

  • On the spot assessments so the client’s needs can be dealt with

  • Immediately, this reduces the risk of losing them to the competition.

  • Greg’s highly skilled team can feel confident, knowing that he’s only a video call away.

  • Greg himself can relax whether he’s out on the road or in the office, knowing that he can now be in two places at once.

  • Accurate quotes and better customer service.

*3G coverage and 3G handset required.

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