Operating since 1972 PBT is New Zealand owned and operated. PBT provides a full range of nationwide freight distribution services, from small courier parcels and palletised freight through to bulky, fragile and over-dimensional items. PBT’s clients include some of the world's leading brands, plus many of New Zealand's most successful home grown businesses.
Unforeseen events caused by weather or traffic can lead to major disruptions in the delivery process, costing time and money. The sooner the PBT team can be made aware of any issues or incidents that will affect their customers, the sooner they can react.
Of course, that’s easier said than done. When an unforeseen event occurs, PBT Account Managers are notified via an urgent staff email, which in the past was delivered to their desktop. But, with Account Managers like Monique Satherley spending much of their time out visiting customers, this method proved less than effective.
When things are beyond your control, how do you stay in control?
Vodafone offered PBT the ultimate solution to their communication problem – BlackBerry® from Vodafone.
A hand-held wireless device that sends and receives emails, the BlackBerry from Vodafone has really improved the way PBT does business. Thanks to BlackBerry’s push email solution, messages are sent to the Account Manager’s BlackBerry at the same time as they arrive in their desktop’s inbox. This instant access allows an immediate response and in a business where every second counts, nothing could be more valuable.
The Benefits of BlackBerry from Vodafone:
Real time information can be acted on as soon as it’s received. Problems can be dealt with immediately and the PBT employees can be even more proactive.
Improved customer service has received a favourable response from clients, who appreciate being kept in the information loop.
Improved staff morale, as employees now have the time and the resources to deal with problems beyond
