BlackBerry handsets are like mini-computers and so from time-to-time there will be new handset software made available that will introduce new features and fix bugs found in previous versions.
The way that you perform this upgrade depends on what type of BlackBerry email service you have, and which model of handset you have:
Web SL handset upgrading for BlackBerry Storm or Bold handsets - BIS
This is the easiest way to upgrade your BlackBerry Storm
or Bold handset but it can only be used by BlackBerry Internet Service
You will need to use Internet Explorer 6 or later and have Administrator Privileges on your PC.
You do not need to install any software on your laptop. Simply connect your handset to your PC via the USB cable and go to www.blackberry.com/upgrades in your browser. Follow the on-screen prompts.
If you have any problems with this upgrade method you can still use the Desktop Software process described below.
This method of upgrading a handset is for all BES users no matter what type of handset you have, and for BIS users with any handset other than the Storm or Bold.
Detailed instructions are provided in our downloadable document: