Remember - your broadband speed will vary depending on things like how far you are from our equipment and how many other people are using the internet at the same time. So the speed of your plan is the maximum possible speed - not a guaranteed speed.
Why does broadband speed vary?
The speed listed on broadband plans is the maximum speed that can be obtained. However there are heaps of reasons why your connection speed may be less than the maximum.
Factors that affect speed outside your home or office
Factors that affect speed inside your home or office
How can I improve my speed?
Since there so many things that can affect connection speed there is no guarantee it can be improved. However these things may help:
Why is broadband speed so important?
The faster the download speed the faster you'll be able to open websites & pictures, play videos and receive emails with large attachments.
The faster the upload speed the faster you'll be able to upload photos to a website and send large files to other people.
What speeds will I get with a broadband plan?
All our plans are on maximum download and upload speeds!
|Download||The maximum speed (megabits per second) online data can be sent to your computer.|
|Upload||The maximum speed (megabits per second) data from your computer can be sent to the network.|
|Latency||The amount of time (miliseconds) it takes a unit of data to travel from source to destination.|
|Packet Loss||The percentage of units of data that are lost whilst travelling from source to destination.|
|Your IP||The address used to send data between your computer and the network.|