Our dedicated move house team will be with you all the way
Complete the form below or call us 10 working days* before you move.
We will call you back within the next 48 hours to confirm the details.
When the connection date has been confirmed, we’ll let you know by text.
* You can tell us up to 4 weeks before you move if you like.
Call us on 0800 438 448 or fill in your details below
Can I keep my phone number?
Yes if you are staying within the same suburb. If you are switching to Fibre or Cable broadband you can usually keep the same phone number if you are moving within the same city.
How much notice do you need?
Ideally, give us at least 10 working days notice. Even with plenty of notice, sometimes we are unable to connect your property on your desired day. Usually this is because the previous occupiers haven’t disconnected their service yet. If this happens our dedicated team will be there to support you and help get your service up and running as quickly as possible.
How fast will my broadband be?
A number of things can influence the speed of your broadband including how far your property is from the exchange, the wiring within your home and your hardware eg modem or laptop. Find out what kind of broadband is available at your address by using our address checker for Fibre.
Do I take my Vodafone modem with me?
Yes, remember to take any cables with you too.
Do I need to be there when you connect the service at my new home?
There are times when you will need to be on site in order for us to complete your connection:
We’ll let you know in advance if you need to be onsite.
I have SKY with Vodafone, do I need to call SKY about my move or will you take care of it?
Yes. If your new house has a SKY dish, simply take your SKY box, remote and cables with you. If a SKY dish needs to be installed, there may be a fee of $49.50.
Got another question? Have a read of our Moving Home FAQs
You'll need to ask the developer if services have been run from the street to the outside of your house. If the answer is yes, that's great you can call us and we'll order a technician to come out and connect this to your internal wiring.
If the answer is no, then you’ll want to do two things:
Fibre broadband is in high demand and there are a number of factors that determine how quickly we can connect your order. Although fibre may run down your street and past your new home, it may not yet be connected from the street to your home.
Installing fibre is a 3-step process and strong demand for fibre means technicians are booked up well in advance.
If fibre is not connected to your home, we recommend you connect to standard broadband when you move and place an order for a fibre connection. Fibre orders are completed on a first-come, first-served basis so this will secure your place in the queue and will mean you won’t be without broadband if there is a delay in completing your fibre order due to high demand.
If fibre has already been connected to your new home we’ll place a fibre order for you.
Want to know more about connecting to fibre and what is involved? Visit www.vodafone.co.nz/help/fibre-broadband/