Moving services

Couple calling transport company to move in new house

With Vodafone it's easy to move your broadband and home phone. Our dedicated team makes moving your services easy and more cost effective.

 

It's very simple, here's how it works

* You can tell us up to 4 weeks before you move if you like.

 

Movers deals

Check the table below to see if a fee is associated with your move.

Service

Connection type

Contract type

Fee

Broadband & phone

Connection only

Relocation with a new 12 – 24 month contract**

No fee

Broadband & phone

Connection only

Standard relocation with existing contract

No fee

Broadband & phone

Connection & wiring

Relocation with a new 12 – 24 month contract**

$100.22

Broadband & phone

Connection & wiring

Standard relocation with existing contract

$253.52


** If you still have 12 months remaining on a 24-month Naked Broadband plan you will need to resign to another 24-month contract.

Applies if you sign up to a contract Wireless Broadband

Find out more about your connection type.

Got SKY?

You could add this to your Vodafone Broadband bill for one easy combined payment. SKY website

Not got SKY yet?

We have exclusive offers available for Vodafone broadband customers!

Check the table below to see if there is a fee associated with your move.

Service

Connection type

Contract type

Fee

Broadband only

Connection only

Relocation with a new 12 – 24 month contract**

No fee

Broadband only

Connection & wiring

Relocation with a new 12 – 24 month contract**

$152.32

Broadband only

Connection only

Standard relocation with existing contract

 $101.20

Broadband only

Connection & wiring

Standard relocation with existing contract

$253.52


** If you still have 12 months remaining on a 24-month Naked Broadband plan you will need to resign to another 24-month contract.

Applies if you sign up to a contract  Wireless Broadband

Find out more about your connection type.
 
Got SKY?

You could add this to your Vodafone Broadband bill for one easy combined payment. SKY website

Not got SKY yet?

We have exclusive offers available for Vodafone broadband customers!

Connection only

  • For connection only, a fee of $52.10 waived.
  • Applies if you sign up to a contract Wireless Broadband

Got SKY?
You could add this to your Vodafone Broadband bill for one easy combined payment.  Find out more

Not got SKY yet?
We have exclusive offers available for Vodafone broadband customers!

 

You can move your SKY to Vodafone as well!

There is no connection fee

If your new house has a SKY dish, simply take your SKY box, remote and cables with you.

If a SKY dish needs to be installed, there may be a fee of $49.90.

 



  • If you are on one of our retired broadband plans you’ll need to switch to one of our current fixed broadband plans - we can help you decide which one is best for you when you call 0800 438 448.
  • If you cancel your home phone or broadband prior to the completion of a 12 or 24-month contract period, an early termination fee of $199 will apply.
  • If you are moving house to outside of the  Red Network your monthly plan fee will change.
  • Please note that if you are on a 24-month Naked Broadband or home phone and broadband plan (and still have 12 months remaining in term), you will need to resign onto another 24 months contract.
  • If you're moving to an area that doesn't have fixed broadband, you may be able to use Wireless Broadband instead.
  • Fixed Line and Broadband Terms and Conditions apply.
Things you need to know 
 

Ready to request your broadband to be moved?

Call us on 0800 438 448 or fill in your details below

Contact information














Your Vodafone username and account number can be found on your Vodafone fixed line and broadband bill



Current address





New address





Moving Date



We'll call you back

We'll call you within the next 48 hours, sometime between 8am and 6pm Monday to Friday, or between 9am and 6pm on Saturday.








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