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Moving services when you move home

With Vodafone it's easy to move your broadband and home phone. Our dedicated team makes moving your services easy and more cost effective.

Check to see if you can get
fixed line broadband at your home

Check your address

It's very simple, here's how it works

Moving home process, Start to Finish

When to let us know

Place your request 10 working days prior to your move*.

We will contact you

We will call you back within the next 48 hours to confirm the details.

Movers deals

Take advantage of our available movers deals.

We take care of everything

You don't have to do a thing, once it's done, we send you a confirmation TXT.


* You can tell us up to 4 weeks before you move if you like.

Movers deals (applies if you sign up to a contract)

Home phone and broadband
Naked broadband
Home phone only
SKY with Vodafone

Home phone and broadband connection only

  • The connection fee of $153.30 for home phone and broadband is waived if there is no active home line in your new house or,
  • The connection fee of $101.20 for broadband only is waived if you already have an active home phone line in your new house.

Home phone and broadband connection & wiring

  • A discount of $153.30 is offered for home phone and broadband, so you only pay $152.32 if there is no active home phone line in the new house.
  • A discount of $101.20 is offered for broadband only, so you pay $152.32, if you already have an active home phone line in your new house.

Got SKY?
You could add this to your Vodafone Broadband bill for one easy combined payment. Find out more.

Not got SKY yet?
We have exclusive offers available for Vodafone broadband customers!

Broadband (with a new 12 or 24 month contract)**

  • For connection only, the $101.20 fee is waived
  • For connection & wiring, a $101.20 discount is offered so you only pay $152.32 (rather than $253.62)

Standard Relocation (without a new 12 or 24 month contract)

  • For connection only, a fee of $101.20 is charged
  • For connection & wiring, a fee of $253.30 is charged.

** If you still have 12 months remaining on a 24-month Naked Broadband plan you will need to resign to another 24-month contract.

Got SKY?
You could add this to your Vodafone Broadband bill for one easy combined payment. Find out more.

Not got SKY yet?
We have exclusive offers available for Vodafone broadband customers!

Connection only

  • For connection only, a fee of $52.10 waived.

Got SKY?
You could add this to your Vodafone Broadband bill for one easy combined payment. Find out more.

Not got SKY yet?
We have exclusive offers available for Vodafone broadband customers!

You can move your SKY to Vodafone as well!

There is no connection fee

If your new house has a SKY dish, simply take your SKY box, remote and cables with you.

If a SKY dish needs to be installed, there may be a fee of $49.90.

Ready to request your services move?

Please make sure you have this information at hand.

  • Your Vodafone account number
  • Your current home phone number
  • The street address you're moving to
  • The date you're moving.

Request your services move

Moving your broadband form

Contact information

* indicates required information

"Your Vodafone username and account number can be found on your Vodafone fixed line and broadband bill"

Current address

New address

Moving Date


We'll call you back

We'll call you back within the next 48 hours, and we can call you back between Monday and Friday from 8 a.m. to 9 p.m. and Saturday from 10 a.m. to 6 p.m.

Preferred time of day:

 
 
 

Contact me by:

 
 
There are some form fields that still need your attention before you can proceed. Please scroll back up and correct the fields marked in red.
Submit request

Your moving home request has been sent to our moving home team.

We will contact you within the next 48 hours to confirm the moving details.


Close

Already placed your services move request?

If you do need to make any changes to your home move once you've placed your request, you can contact us on 0800 438 448 and choose option 4.


Things you need to know

  • If you are on one of our retired broadband plans you’ll need to switch to one of our current fixed broadband plans - we can help you decide which one is best for you when you call 0800 438 448.
  • If you cancel your home phone or broadband prior to the completion of a 12 or 24-month contract period, an early termination fee of $199 will apply.
  • If you are moving house to outside of the Red Network, your monthly plan fee will change.
  • Please note that if you are on a 24-month Naked Broadband or home phone and broadband plan (and still have 12 months remaining in term), you will need to resign onto another 24 months contract.
  • If you're moving to an area that doesn't have fixed broadband, you may be able to use Wireless Broadband instead.
  • Fixed Line and Broadband Terms and Conditions apply.

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Support

If you have a broadband or home phone question then we have the answers for you


       

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