Our dedicated move house team will be with you all the way.
Complete the form below or call us 10 working days before you move.
We will call you back within the next 48 hours to confirm the details.
When the connection date has been confirmed, we’ll let you know by text
* You can tell us up to 4 weeks before you move if you like.
Call us on 0800 438 448 or fill in your details below
Can I keep my phone number?
You can usually keep the same number if you are staying within the same suburb. If you are upgrading to Fibre or Cable broadband you can usually keep the same phone number if you are moving within the same city.
How much notice do I need to give?
Ideally you’ll give us at least 10 working days notice. Even with plenty of notice, sometimes we are unable to connect your property on your desired day. Usually this is because the previous occupiers haven’t disconnected their service yet. If this happens our dedicated team will be there to support you and help get your service up and running as quickly as possible.
How fast will my broadband be?
A number of things can influence the speed of your broadband including how far your property is from the exchange, the wiring within your home and your hardware eg modem or laptop. Find out what kind of broadband is available at your address by using our address checker for Fibre.
Can I get fibre at my new home?
Find out if fibre is available at your place by entering your new address in our address checker.
Do I take my modem with me?
Yes, you can take your modem with you to your new home. Remember to take any cables with you too.
Do I need to be there when you connect the service at my new home?
There are times when you will need to be on site in order for us to complete your connection, these include:
we’ll let you know in advance if you need to be onsite.
I have SKY with Vodafone, do I need to call SKY about my move or will you take care of it?
We’ll take care of that for you. If your new house has a SKY dish, simply take your SKY box, remote and cables with you. If a SKY dish needs to be installed, there may be a fee of $49.50.
If you are moving into a newly built home you'll need to ask the developer if services have been run from the street to the outside of your house.
If the answer is yes, that's great you can call us and we'll order a technician to come out and connect this to your internal wiring.
If the answer is no, then you’ll want to do two things:
1/ Use our address checker to find out what kind of broadband is available at your new home.
2/ Order the service you want:
Fibre is in high demand and there are a number of factors that determine how quickly we can connect a fibre order. Although fibre may run down your street and past your new home, it may not yet be connected from the street to your home. Installing fibre is a 3 step process and strong demand for fibre means technicians are booked up well in advance.
If fibre is not connected to your home, we recommend you connect to standard broadband when you move and place an order for a fibre connection. Fibre orders are completed on a first come first served basis so this will secure your place in the queue and will mean you won’t be without broadband if there is a delay in completing your fibre order due to high demand.
If fibre has already been connected to your new home we’ll place a fibre order for you.
If you want to know more about connecting to fibre and what is involved visit www.vodafone.co.nz/help/fibre-broadband/