PhoneInsure helps to protect you against the costs of replacing or repairing your mobile if it is lost, stolen or accidentally/maliciously damaged.
Customers with an On Account plan can purchase PhoneInsure within the first 30 days of purchasing (or upgrading to) a new mobile. It's a mobile phone insurance policy that covers you for:
An excess is payable for each valid claim. For customers who purchase PhoneInsure before 5th December 2011, a different excess will apply depending on the type of handset and replacement offered by Vodafone. For more information go to Important things to know.
Please read the policy document for full terms, conditions and exclusions that apply.
$11.44
incl GST, per month
Call us on 777 from your Vodafone mobile or 0800 800 021
You can also visit your nearest Vodafone store.
Lost or stolen mobiles will be repaired or replaced at our option with a refurbished mobile or with the same or a similarly featured Vodafone approved model. If your mobile sustains damage, we will:
Where your mobile can't be repaired we will, at our option:
Your SIM card must be in use at the time of the incident.
Different excesses apply based on whether we repair or replace your phone with a refurbished or new mobile. These differences are detailed below.
Excess
For customers who purchase PhoneInsure after 5 December 2011:
Standard mobile excess
If we choose to replace with:
| Repair or refurbished mobile | $70 |
| New mobile: | |
| First claim within 12 months | $125 |
| Second claim within 12 months | $175 |
| Third claim within 12 months | $250 |
Smartphone* excess
If we choose to replace with:
| Repair or refurbished mobile | $125 |
| New mobile: | |
| First claim within 12 months | $200 |
| Second claim within 12 months | $250 |
| Third claim within 12 months | $325 |
* Smartphone is defined by our up-to-date list of current models - see 'Smartphones covered by PhoneInsure' below.
Please read the policy document for full terms, conditions (including applicable excess) and exclusions that apply.
This is subject to change at any time.
For customers who purchased PhoneInsure before 5 December 2011:
Standard mobile excess**
| First claim within 12 months | $125 |
| Second claim within 12 months | $175 |
| Third claim within 12 months | $250 |
**If you have a standard mobile and we choose to repair or offer a refurbished mobile as a replacement, a lower excess fee of $70 will apply.
Please read the policy document for full terms, conditions (including applicable excess) and exclusions that apply.
| Apple | BlackBerry | HTC | LG | Nokia | Samsung | Sony Ericsson | |
|---|---|---|---|---|---|---|---|
| iPhone 3G | Bold 9900 | Nexus One | Desire X | Optimus One P500 | E7-00 | Galaxy S (I9000) | Xperia Arc (LT15i) |
| iPhone 3GS | Torch 9800 | ChaCha | Optimus Black (P970) | Lumia 820 | Nexus S (I9203) | Xperia Ray | |
| iPhone 4 | 9800 | Sensation XL | Optimus 3D (P920) | N97 mini | Galaxy Ace (S5830) | X10MP | |
| iPhone 4S | 9300 | Explorer | GM 750 | N8 | Galaxy S 11 (I9100) | Xperia X10 | |
| 9100 | 7 Trophy | Optimus One | X6 | Galaxy S 111 | Xperia X8 | ||
| 8520 | Lumia 800 |
With PhoneInsure it's easy to make a claim.
In the first 48 hours, you must follow these steps so that we can get you connected as soon as possible.
| If your mobile is... | Step 1 | Step 2 | Step 3 |
|---|---|---|---|
| Lost or stolen | Block it: Call Vodafone Customer Services on 0800 800 021, within 48 hours, to block Your Mobile and bar Your SIM card. |
Report it: You must report it to the police within 48 hours. Obtain a police report reference number to use with Your claim. |
Claim it: Lodge Your claim online at Vodafone or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate Your claim. |
| Maliciously damaged | Report it: You must report it to the police within 48 hours. Obtain a police report reference number to use with Your claim. |
Claim it: Lodge your claim online at Vodafone or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate Your claim. |
|
| Accidentally damaged | Claim it: Lodge Your claim online at Vodafone or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate Your claim. |
||
| Temporary mobile rental overseas | Claim it: Call PhoneInsure on 0800 505 021 (a receipt will be required). |
PhoneInsure office hours are Monday to Friday, 8:00a.m. to 5:30p.m. (NZ time)
Claims can be submitted online at any time.
If your phone is lost or stolen while you're overseas, call us immediately
on +64 9 366 9239 to bar your account and make your claim.
You can also make a claim online at any time.
ACE Insurance Limited (Company No. 104656, Financial Services Provider No. 35924) (ACE) is the insurer of PhoneInsure. ACE has not considered your objectives, finacial situation or needs. Please read the relevant policy document carefully before deciding if PhoneInsure is right for you. Please refer to www.aceinsurance.co.nz for ACE's most up to date financial strength rating.