Vodafone New Zealand Limited is committed to protecting our customers' personal information. We have created this Privacy Policy to help you understand how we collect, use and protect your information when you visit our web and WAP sites and use our products and services.
This Privacy Policy covers the following topics:
This policy is provided for your information and doesn't limit or exclude your rights under the Privacy Act 1993 or the Telecommunications Information Privacy Code 2003.
We collect information relating to you that you have provided to us (for example, on an application or registration form or through the way you use our products and services) or that we may have obtained from another source (such as our suppliers or from marketing organisations and credit agencies).
This information may include, your name, address, telephone numbers, information on how you use our products and services (such as the type, date, time, location and duration of calls or messages, the numbers you call and how much you spend, and information on your browsing activity when visiting one of our group companies' websites), the location of your mobile phone from time to time, lifestyle information and any other information collected in relation to your use of our products and services.
The information that we collect from you may be used by
us for a number of purposes connected with our business such as:
2.1 processing your orders or applications;
2.2 carrying out credit checking and scoring (unless
we have agreed otherwise);
2.3 providing
you with products and/or services you have requested or administering
your account;
2.4 billing you (unless
you pay by another agreed method) and collecting any debt owed to
us by you;
2.5 settling accounts with
those who provide related services to us;
2.6 dealing with your requests, enquiries or complaints and other
customer care related activities;
2.7
carrying out market and product analysis and marketing our and our
group companies' products and services generally;
2.8 contacting you about our and our group companies' products
and services and the products and services of carefully selected third
parties which we think may be of interest to you (unless you ask us
in writing not to). Where such contact is via electronic means, our
terms and conditions record our agreement with you that the electronic
marketing messages we and our selected third parties send don't need
to include an unsubscribe facility;
2.9
registering your details and allocating or offering you rewards,
discounts or other benefits and fulfilling any requests or requirements
you may have in respect of our and our group companies' loyalty or
reward programmes and other similar schemes;
2.10 inclusion in any telephone or similar directory or directory
enquiry service provided or operated by us or by a third party (subject
to any objection or preference you may have indicated to us in writing);
2.11 carrying out any activity in connection with
a legal, governmental or regulatory requirement on us or in connection
with legal proceedings, crime or fraud prevention, detection or prosecution;
2.12 carrying out activities connected with the
running of our business such as personnel training, quality control,
network monitoring, testing and maintenance of computer and other
systems and in connection with the transfer of any part of our business
in respect of which you are a customer or a potential customer;
2.13 for general administrative and business purposes.
There may be times when we need to disclose your personal information to third parties. If we do this, we will only disclose your information to:
3.1 our group companies (some of which are based outside
of New Zealand) who may use and disclose your information for the
same purposes as us;
3.2 those who provide
to us or our group companies products or services that support the
services that we provide, such as our dealers and suppliers;
3.3 credit reference agencies (unless we have agreed
otherwise), who may share your information with other organisations
and who may keep a record of the searches we make against your name;
3.4 if someone else pays your bill, such as your employer,
that person;
3.5 those providing telephone
and similar directories or directory enquiry services;
3.6 anyone we transfer our business to in respect of
which you are a customer or a potential customer;
3.7 anyone who assists us in protecting the operation of the Vodafone
networks and systems, including the use of monitoring and detection
in order to identify potential threats, such as hacking and virus
dissemination and other security vulnerabilities;
3.8 anyone who hosts or maintains data centres, service platforms
and other infrastructure and systems on behalf of us and our group
companies, where your information is processed;
3.9 persons to whom we may be required to pass your information
by reason of legal, governmental or regulatory authority including
law enforcement agencies and emergency services;
3.10 any person or organisation as authorised by the Privacy Act
1993 and/or the Telecommunications Information Privacy Code 2003.
If you have not opted out of receiving marketing material from us, we may also provide your personal information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to you and who have contracted with Vodafone to keep the information confidential, or who are subject to obligations to protect your personal information.
If you would like to opt-out of receiving Vodafone marketing materials, please contact 777 from your Vodafone mobile or go to My Vodafone at www.vodafone.co.nz. Even if you opt out, Vodafone will still need to send you essential information about your account or changes to your service.
If you wish to use our products or services abroad, your information may be transferred outside New Zealand to that country. Our websites and systems and those of our group companies may also be based on servers located outside of New Zealand. Please note that the data protection and other laws of countries outside New Zealand may not be as comprehensive as the laws of this country.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
You have the right to access your personal information, if we hold that personal information in a way that it can be readily retrieved. You may request access to the personal information we hold about you by sending an email to customer.privacy@vodafone.com.
Please quote your name and address. We would be grateful if you could also provide brief details of what information you want a copy (this helps us to more readily locate your data).
In some cases, there may be a charge associated with providing copies of your personal information to you. If so, we will advise you of this prior to sending your information to you.
We make every effort to maintain the security of our internet connections; however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be at your own risk, however we will use our best efforts to ensure that any such information remains secure. We cannot protect any information that you make available to the general public – for example, on message boards or in chat rooms.
Please note that when you are accessing a non-Vodafone website, you should always read their privacy policy or website terms and conditions – especially if you are considering providing them with your personal information. You are also responsible for maintaining the secrecy of your passwords and/or any account information.
We may use cookies and other interactive techniques such as web beacons to collect non-personal information about how you interact with our website, and web-related products and services, to:
7.1 understand what you like and use about our website;
7.2 understand what you do not like and do not use on our website;
7.3 provide a more enjoyable, customised service and experience,
and
7.4 help us develop and deliver better products
and services tailored to our customers' interests and needs.
We may use a persistent cookie to record details such as a unique user identity and general registration details on your PC. This helps us recognise you on subsequent visits to this website so that you don't have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.
Most browser technology (such as Internet Explorer, Netscape etc) allows you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie.
We may change this Privacy Policy from time to time.
