Dial Up

Terms and Conditions

For customers who signed up Services with TelstraClear pre-1 April 2013.

On 31 March 2013 Vodafone Fixed Limited trading as TelstraClear (“TelstraClear”) merged with Vodafone New Zealand Limited (“Vodafone”).  Vodafone has assumed all the rights and obligations of TelstraClear.

General

  • These terms apply to your use of Vodafone's dial up internet service ("the Service").
     
  • Vodafone's standard residential terms and conditions and Vodafone's standard internet terms and conditions also apply.
     
  • You can obtain of copy of these terms and conditions at http://www.vodafone.co.nz/legal/terms-conditions/archive/ –By using the Service you confirm your acceptance of the residential internet terms and Vodafone's standard residential customer contract terms.
     
  • We may from time to time change these terms.  We will advise you of the change either in writing or by email.
     
  • We may disconnect you and close your account immediately if you breach these terms.
     
  • The Vodafone internet nationwide dial in access number is 0867 25327.
     
  • 0867 numbers are charged as LOCAL CALLS. If local call charges apply to you, they will also appear as a separate charge by your telecommunications provider.

Plans

Monthly Flat Rate Plan

  • This section applies if you subscribe to Vodafone's internet Monthly Flat Rate Plan ('Plan')
     
  • The Plan does not apply to ISDN, 0508, 0800 calls, Global Roaming or Connect calls.
     
  • Charges are payable in advance and will appear on your normal Vodafone account. There is a 6 month minimum subscription period.
     
  • If you terminate before the end of the 6 month minimum subscription period we will continue to bill you the fixed monthly amount until the end of that 6 month period.
     
  • Subscribing to the Plan does not entitle you to a permanent internet connection. To ensure that all of our customers are able to connect to the internet whenever they wish, Vodafone reserves the right to disconnect users who in our sole opinion have been connected or inactive for an unreasonable period. Disconnected customers may reconnect immediately. Simultaneous logins are not permitted.

Chat 'n Surf Plan

  • This section applies if you subscribe to Vodafone's Chat 'n Surf ('Plan').
     
  • Chat 'n Surf is currently not available to Vodafone cable network customers or customers on a Paradise Net internet plan.
     
  • Chat 'n Surf is only available to customers on Vodafone Residential calling plans, who are on a usage based Vodafone internet plan. It does not apply to ISDN, 0508, 0800 calls, Global Roaming or Connect calls.
     
  • You will be charged a minimum of $30 per month for your tolls and then be entitled to 30 hours of local access dial-in time online. If you spend less than $30 per month on tolls you will be charged a "top-up" to bring your toll spend up to $30 (for example, if you spend $25 on tolls, a top-up charge of $5 will be applied). If you spend more than $30 per month on tolls you will be charged according to your pricing plan.
     
  • The $30 per month minimum toll charge is calculated across national, international and home to mobile usage. It excludes Vodafone Calling Card calls.
     
  • Time online in excess of 30 hours each month will be charged at $2.50 per hour or part thereof.
     
  • Charges are payable monthly in arrears and will appear on your normal Vodafone account. There is a 2-month minimum subscription period.
     
  • Any unused internet usage cannot be carried forward to subsequent months.
     
  • Vodafone's standard residential terms and conditions apply to voice services and Vodafone's standard internet terms and conditions apply to internet services.
     
  • Subject to the 2-month minimum subscription period, you may cancel your subscription to the Plan, but the cancellation will not take effect until the expiry of the period for which you have been charged.
     
  • If you terminate the plan part way through a billing month, the $30 minimum toll charge and the 30 hours free Internet access will both be pro-rated accordingly.
     
  • To cancel your subscription please phone 0508 888 800 and ask the Customer Care representative to terminate it from your account.
     
  • Subscribing to the Plan does not entitle you to a permanent internet connection. To ensure that all of our customers are able to connect to the internet whenever they wish, Vodafone reserves the right to disconnect users who in our sole opinion have been connected or inactive for an unreasonable period. Disconnected customers may reconnect immediately. Simultaneous logins are not permitted.

Home 150 Plan

  • This section applies if you subscribe to a Vodafone's Home 150 ('Plan').
     
  • The Plan does not apply to ISDN, 0508, 0800 calls, Global Roaming or Connect calls.
     
  • Charges are payable in advance and will appear on your normal Vodafone account. There is a 6 month minimum subscription period.
     
  • If you terminate before the end of the 6 month minimum subscription period we will continue to bill you the fixed monthly amount until the end of that 6 month period.
     
  • Subscribing to the Plan does not entitle you to a permanent internet connection. To ensure that all of our customers are able to connect to the internet whenever they wish, Vodafone reserves the right to disconnect users who in our sole opinion have been connected or inactive for an unreasonable period. Disconnected customers may reconnect immediately. Simultaneous logins are not permitted.
     
  • The Vodafone Home 150 Plan base charges will entitle you to 150 hours of dial in time online. Time online in excess of these amounts will be charged at $2.50 per hour or part thereof. Entitlements must be used within the current billing cycle and may not be carried over from month to month.
     
  • Each Vodafone billing account can have up to five user id's attached to the Home 150 plan.

Your use of the Internet

  • You agree that you will use the Service in a reasonable and responsible manner and in accordance with Acceptable Use Policy .
     
  • You will not use or allow anyone else to use the service for any illegal purpose or in a manner which is likely or intended to cause damage to Vodafone's network or to affect transmission of any Vodafone service or to cause damage to any person, whether a Vodafone customer or not.
     
  • You must comply with any reasonable restrictions we place on your use of the Service.
     
  • In using the Service, you must not infringe anyone's legal rights or breach any laws.
     
  • You should never disclose your password to anyone else, as that will enable that person to access your account.

Privacy

You agree to give us the following information if we ask:

  • Your full name, current street address, home phone number, date of birth..
     
  • How much you plan to use the Service.
     
  • Evidence that you will be able to pay for our services.
     
  • Any other information we reasonably ask for to help us provide services to you.
     
  • The sites and pages that you visit may be logged by us.

We can use any information we collect about you to:

  • Provide the Service to you;
     
  • Check your credit history and collect any money owed;
     
  • Market our other services or the services of carefully selected partners to you;
     
  • Provide aggregated user information to third parties (without at any time disclosing personal information about any identifiable individual); or
     
  • carrying out other activities, if you agree.

You may ask to see personal information which we have about you and may ask to correct any information which is not right. To do this, please email: privacy@clear.net.nz.

Access Software

  • We will provide you with internet access software. We will do our best to fix any faults in that software as soon as you advise us of the fault. We will also do our best to fix any fault in our own network as soon as we become aware of it. However we can make no guarantee that the Service will always be available or free from faults.

Internet Content

  • You may find some information that you access using the Service is indecent or offensive. Vodafone cannot control the content of the information which you access over the Internet and can accept no responsibility for it.
     
  • Similarly we accept no responsibility for the accuracy of any information you obtain through using the Service.

Email Policy

The publication of any Vodafone email address in these terms does not constitute Vodafone's consent to receiving commercial electronic messages for the purposes of the Unsolicited Electronic Messages Act 2007.