HotLink terms & conditions

Check out the changes to your terms and conditions below, or view our full connection terms.

• HotLink is part of the Services we provide. See our Hotlink page for information on registering for Hotlink with a participating Bank.. For security reasons you may only register one debit card on your Mobile Devices SIMcard for HotLink and that debit card cannot be registered for HotLink on another SIMcard.
• We will not charge you for using HotLink although your bank may charge you for a HotLink transaction. You will be responsible for these charges. Where you choose to make a Payment to your Mobile Device using HotLink, the Payment will be made to your Vodafone account.
• Where you choose to make a Payment to another Mobile Device using HotLink, the Payment will be made to the Vodafone account of the Mobile Device number you enter and that person will be advised by text message that a Payment has been made to their Mobile Device. Any error in entering this number may result in Payment being made to an unintended person or the Payment not being made at all.
• Your ability to successfully make a Payment using the HotLink service will be affected by the matters specified in these Terms and Conditions. The HotLink service will at all times be subject to Vodafones network coverage. HotLink is only available to Mobile Devices that are able to send text messages, have the correct SIMcard version, and are compatible with the HotLink service. Outside New Zealand Hotlink is available to you subject to network coverage and terms and conditions found on our Website. For more information about roaming coverage, please visit our Website. On successfully making a Payment using HotLink your Mobile Device will receive a text message confi rming this. The Payment will not be complete until you receive this message. You can, however, check with Customer Services to fi nd out whether your Payment has been successful.
• It is your responsibility to ensure that you enter the correct Mobile Device number when making a Payment to another Mobile Device using HotLink. We will not be responsible for any inaccuracy in your instructions and will not be required to refund to you any Payment you make by mistake. We do, however, reserve the right to deduct from your Vodafone account any Payment that is mistakenly paid to you.
• When you make a Payment using HotLink you must enter your debit card PIN number or password as set-up in the Hotlink registration process, not your Vodafone PIN number. You must keep your PIN number or password from your debit card confidential at all times in accordance with your banks Terms and Conditions. If the incorrect PIN number or password is entered more than once your Bank may block your debit card. If this occurs you will need to contact your bank. Certain responsibilities relating to HotLink also lie with your bank. In these cases Customer Services may direct you to contact your bank about HotLink.
• We can, at our discretion, impose limits on the amount of any Payment you can make using HotLink. You must observe any limits we set from time to time although we will not be liable to you should we allow you to exceed these limits.
• To the extent permitted by law and without limiting any other provision of our connection Terms and Conditions, we will not be responsible for any direct or indirect loss or damage you suffer that results from your use of HotLink, your inability to access HotLink, any delay or failure in processing any Payment using HotLink, or any act or omission of any third party.