HotLink terms & conditions
Check out the changes to your terms and conditions below,
or view our full connection terms.
- HotLink is part of the Services we provide. See our Hotlink page for
information on registering for Hotlink with a participating
Bank.. For security reasons you may only register one debit
card on your Mobile Devices SIMcard for HotLink and that debit
card cannot be registered for HotLink on another SIMcard.
- We will not charge you for using HotLink although your
bank may charge you for a HotLink transaction. You will be responsible
for these charges. Where you choose to make a Payment to your Mobile
Device using HotLink, the Payment will be made to your Vodafone account.
- Where you choose to make a Payment to another Mobile Device
using HotLink, the Payment will be made to the Vodafone account of
the Mobile Device number you enter and that person will be advised
by text message that a Payment has been made to their Mobile Device.
Any error in entering this number may result in Payment being made
to an unintended person or the Payment not being made at all.
- Your ability to successfully make a Payment using the HotLink
service will be affected by the matters specified in these Terms and
Conditions. The HotLink service will at all times be subject to Vodafones
network coverage. HotLink is only available to Mobile Devices that
are able to send text messages, have the correct SIMcard version,
and are compatible with the HotLink service. Outside New Zealand Hotlink
is available to you subject to network coverage and terms and conditions
found on our Website. For more information about roaming coverage,
please visit our Website. On successfully making a Payment using HotLink
your Mobile Device will receive a text message confi rming this. The
Payment will not be complete until you receive this message. You can,
however, check with Customer Services to fi nd out whether your Payment
has been successful.
- It is your responsibility to ensure that you enter the
correct Mobile Device number when making a Payment to another Mobile
Device using HotLink. We will not be responsible for any inaccuracy
in your instructions and will not be required to refund to you any
Payment you make by mistake. We do, however, reserve the right to
deduct from your Vodafone account any Payment that is mistakenly paid
- When you make a Payment using HotLink you must enter your
debit card PIN number or password as set-up in the Hotlink registration
process, not your Vodafone PIN number. You must keep your PIN number
or password from your debit card confidential at all times in accordance
with your banks Terms and Conditions. If the incorrect PIN
number or password is entered more than once your Bank may block your
debit card. If this occurs you will need to contact your bank. Certain
responsibilities relating to HotLink also lie with your bank. In these
cases Customer Services may direct you to contact your bank about
- We can, at our discretion, impose limits on the amount
of any Payment you can make using HotLink. You must observe any limits
we set from time to time although we will not be liable to you should
we allow you to exceed these limits.
- To the extent permitted by law and without limiting any
other provision of our connection Terms and Conditions, we will not be responsible
for any direct or indirect loss or damage you suffer that results
from your use of HotLink, your inability to access HotLink, any delay
or failure in processing any Payment using HotLink, or any act or
omission of any third party.