Employees

A responsible business must also be a responsible employer. It is essential to our ongoing success that we ensure our people feel confident, appreciated and inspired and have opportunities to develop and are motivated to excel.

The Vodafone People Survey is an annual survey of our performance as an employer. The survey which ran in December 2009 was completed by 88 percent of New Zealand employees, giving us a thorough indication of employees' views of the company. The survey's results are used to drive action to improve employee engagement and measure the effectiveness of our organisation and management.

Employee engagement is the key high-level performance indicator measured by the People Survey. The engagement index contains seven key questions that measure:

• Commitment = overall satisfaction with Vodafone; rating of the company as a place to work; willingness to recommend the company as a place to work and pride in Vodafone
• Retention = willingness to continue working for the company
• Discretionary Effort = willingness to 'go the extra mile' for the company

The results of the 2009 People Survey measured a significant increase in the Employee Engagement Index to 75 points. The engagement improvement was the result of improvements across the board, with the largest increases measured for

• successfully retaining quality people (+18 percent increase in favourability)
• using the People Survey results constructively (+17 percent)
• management team listening to employee's opinions and ideas (+17 percent)
• job security (+16 percent)

Employee Fact Box

	2010	2009
Total number of permanent and fixed term employees	1,367	1,390*
Voluntary employee turnover	14.3 percent	22.6 percent
Number of Women in senior management roles	4 out of 27	5 out of 28
Number of lost-time accidents**	2	4

* Restated from previous report to ensure consistency in reporting methodology
** Excludes accidents for employees travelling to and from work, but includes work travel

Vodafone People Survey Results

	Percentage of employees agreeing with the statement
	2009	2008	2007
Vodafone is socially responsible (a good corporate citizen)	93%	89%	85%
Vodafone is ethical in its business dealings	83%	75%	78%
I am proud to work for Vodafone New Zealand	85%	83%	89%
The company takes a genuine interest in my wellbeing	73%	59%	63%
Overall, Vodafone is a good place to work compared to other organisations I know about	83%	73%	79%
I am rewarded fairly for the work that I do	54%	51%	53%
Overall Engagement Score	75	69	68

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